According to Johansson, the bond that they build with clients is the key to their success. “What is most important is building strong, honest, and transparent relationships. As long as we continue to do this well, our business will continue to do well.” In addition, Protelo ensures its customers can count on top-quality service and support levels, deep comprehension of their needs, and quick response time. “To sum it up, we’re differentiated by the relationships we build, the service levels we provide, and our deep understanding of both the software AND the business” explains Johansson.
We’re differentiated by the relationships we build, the service levels we provide, and our deep understanding of both the software AND the business
The company’s expertise in NetSuite consultancy is clear from its distinguished clients and the success they have experienced. For instance, one of Protelo’s clients was losing track of inventory and struggling to gain control. Lack of inventory control caused an inability to service customers and significant monetary losses. The company sought help from Protelo to architect a solution suitable to its business needs and re-engineer its business processes. “We helped them create new features in the NetSuite software to support a business process where employees are able to more precisely manage the flow of goods within the warehouse,” explains Johansson. The solution helped them: decrease cycle time between receipt of inventory and fulfillment of customer orders; better their cash flow projections; significantly reduce shrinkage of inventory; achieve higher inventory turns; improve inter-department communication and collaboration; and increase customer satisfaction.
Looking to expand globally, Protelo aims to extend its footprint into Mid America, South America, and Europe in the next few years. “We focus on growing one client at a time while maintaining excellent service levels for all of our customers. Through this, I see us continuing to grow and serve an ever-growing NetSuite market,” concludes Johansson.